You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My new AirPods show connected to my iPhone 11 but sounds comes of the phone

i can’t get my AirPods to work properly. They connect but won’t play the music through them. I’ve tried them with other phones and it’s the same. They have worked twice, I’ve even unpaired etc! Any help

Posted on Jan 10, 2021 7:32 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2021 1:22 PM

Hello,

If they seem to be connected, but won't play, try this:

1) Open the Control Center

2) Long press on the music controls

3) Select the output option (little up-arrow with circles)

4) Select AirPods

If no help, try a full reset:

Reset your AirPods

Good luck.

1 reply

My new AirPods show connected to my iPhone 11 but sounds comes of the phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.