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Level 1

4 points

iPad

My iPad won’t unlock and won’t let me shut it off to reboot. What next?

iPad, iPadOS 13

Posted on Jan 11, 2021 10:54 AM

Top-ranking reply

Community+ 2024

Level 10

288,566 points

Posted on Jan 11, 2021 10:57 AM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

I something else is causing difficulties, you’ll need to better describe the issue.

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