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MacBook Pro black screen

My MacBook Pro suddenly stopped working and is showing a black screen. The laptop has a track pad and only Escape key is showing on the track pad. The caps-lock key is working but the rest of the key board is not lighting up. The side of the laptop keeps showing coloured lines when it comes on, but it is still black. The laptop does not have any cracks and has not been dropped recently. My laptop is currently on Mac OS 10.15.7 and I’m not sure why I should do.

MacBook Pro 13″, macOS 10.15

Posted on Jan 12, 2021 2:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2021 2:31 PM

Tamaratdiva wrote:

My MacBook Pro suddenly stopped working and is showing a black screen. The laptop has a track pad and only Escape key is showing on the track pad. The caps-lock key is working but the rest of the key board is not lighting up. The side of the laptop keeps showing coloured lines when it comes on, but it is still black. The laptop does not have any cracks and has not been dropped recently. My laptop is currently on Mac OS 10.15.7 and I’m not sure why I should do.


You can Try resetting the SMC https://support.apple.com/en-us/HT201295

and

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379




If your Mac starts up to a blank screen

https://support.apple.com/en-us/HT210905

1 reply
Question marked as Top-ranking reply

Jan 12, 2021 2:31 PM in response to Tamaratdiva

Tamaratdiva wrote:

My MacBook Pro suddenly stopped working and is showing a black screen. The laptop has a track pad and only Escape key is showing on the track pad. The caps-lock key is working but the rest of the key board is not lighting up. The side of the laptop keeps showing coloured lines when it comes on, but it is still black. The laptop does not have any cracks and has not been dropped recently. My laptop is currently on Mac OS 10.15.7 and I’m not sure why I should do.


You can Try resetting the SMC https://support.apple.com/en-us/HT201295

and

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379




If your Mac starts up to a blank screen

https://support.apple.com/en-us/HT210905

MacBook Pro black screen

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