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RyanTool7 Author

Level 1

8 points

Email

I have 13 unread messages in my email inbox and they are not there wondering how to make the red 13 pop up on the front of the app go away?

iPhone 12 mini, iOS 14

Posted on Jan 21, 2021 6:53 AM

Top-ranking reply

cp from OH

Community Specialist

Posted on Jan 24, 2021 6:05 AM

Hi RyanTool7,

We see that your Mail app has a badge indicating unread email, but you're unable to locate any unread emails. We can understand the concern, and we'd be happy to help out.

First, let's double-check that there aren't unread emails lingering. To do that, launch the Mail app, and select your inbox. If you have multiple inboxes from different accounts, you may need to try this step for each. With the inbox selected, tap the Filter button in the lower-left until the text at the bottom says "Filtered by: Unread".

If that doesn't reveal any unread emails, try restarting the iPhone, as well as forcing the Mail app to close.

Restart your iPhone

How to force an app to close on your iPhone, iPad, or iPod touch

We hope this helps out.

Take care!

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Email

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