mail does not send big attachments with mail drop

Question

Level 1

15 points

mail does not send big attachments with mail drop

Big Sur om Macbook Pro 2020

Mail does suddenly not send large attachments anymore, it asks for 'do you want to send via mail drop" then the mail goes to the 'drafts' folder and the attachmentis gone. (and mail did not send)

What I tried:

a new user-account on same Mac, with same appleid, maildrop worked without problem.
safeboot
deleting cache-files from user library
deleting com.apple.mail state from saved states

Does anybody have an idea to solve this?

Thanks

MacBook

Posted on Jan 21, 2021 8:48 AM

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Answer 1

SnickZ.

Community Specialist

Jan 24, 2021 8:08 AM in response to Frank4art

Hi Frank4art,

Thank you for posting in Apple Support Communities. Sounds like you are attempting to send large attachment files and are being prompted to use Mail Drop, do we have that right? This would be expected behavior. You'll want to make sure "Send large attachments with Mail Drop" is turned on if you go to the Mail menu > Preferences > Accounts.

Check out: Mail Drop limits

Hope that helps!

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Answer 2

Brian_P7

Community Specialist

Jan 24, 2021 7:19 PM in response to Frank4art

Frank4art,

Mail will ask you if you want to send mail using Mail Drop but if it is not checked in the preferences, it will not send. You'll want to make sure it is checked before clicking yes to send it.

Add an email attachment in Mail on iCloud.com

Take Care!

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Answer 3

Frank4art Author

Level 1

15 points

Jan 25, 2021 12:22 AM in response to Brian_P7

Unfortunately even with use maildrop checked I get the same result. And as said in another profile on the same Mac I get it working.

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Answer 4

Frank4art Author

Level 1

15 points

Jan 24, 2021 8:12 AM in response to SnickZ.

If you send large mails mail asks you to use maildrop if you did not check the button use maildrop (always when sending large attachments). Of course I said 'yes use maildrop', but then the strange thing happens: the mail moves to 'drafts', the attachment dissapears and nothing is send.

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Answer 5

sterling r

Community Specialist

Jan 28, 2021 8:12 AM in response to Frank4art

Frank4art,

Thank you for that information. Are you doing this with your iCloud email account or a different account? Are you able to send attachments using the webmail in Safari? If you are using a different mail client than iCloud, you may need to reach out to them to confirm the attachment limits. Does this happen with any large attachment that you attempt to send? If you are using iCloud, how much storage to you have available in iCloud?

Hope that helps!

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mail does not send big attachments with mail drop

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