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Help with Email

I am having trouble with my computer and Ipad. Both devices will not let me connect to my email.

iPad Pro 11-inch Wi-Fi

Posted on Jan 22, 2021 10:20 AM

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Question marked as Top-ranking reply

Posted on Jan 22, 2021 10:37 AM

As described, if your email service provider does not have an “outage”, your WiFi router may be unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.


To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



2 replies
Question marked as Top-ranking reply

Jan 22, 2021 10:37 AM in response to mitzi244

As described, if your email service provider does not have an “outage”, your WiFi router may be unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.


To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Help with Email

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