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What formats are accepted?

Jpg, jpg 2000, pdf and HEIC are not accepted

MacBook Pro 15″, macOS 11.1

Posted on Jan 22, 2021 6:17 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2021 3:08 AM

Photos does not reject duplicates. It is just issuing a warning, if you try to import the same photo twice. It will give a warning that the photo is already in the library and ask you, if you want to import the duplicate nevertheless.

JEPGs are supported by Photos, also HEIC, TIFF, PNG, GIF.

Photos is warning about "Incompatible" photos for several reasons. It can even reject the a photo with the extension "JPEG", if the color sync profile of the image is not compatible, or of the image with the JPEG extension is not really a JPEG but a fake. Some editors are returning a file with the extension "JPEG", but looking at the image in Preview we can see it is a PSD or TIFF file. For example Luminar 3 used to do this.


How do you add a black line? If you edit a photo, you change the creation date, the file size, and probably the file format and the color sync profile. Simply exporting the same photo again from Preview with a different color sync profile should suffice. You should not need to draw on the photo and mutilate it.




8 replies
Question marked as Top-ranking reply

Jan 23, 2021 3:08 AM in response to John Zuill1

Photos does not reject duplicates. It is just issuing a warning, if you try to import the same photo twice. It will give a warning that the photo is already in the library and ask you, if you want to import the duplicate nevertheless.

JEPGs are supported by Photos, also HEIC, TIFF, PNG, GIF.

Photos is warning about "Incompatible" photos for several reasons. It can even reject the a photo with the extension "JPEG", if the color sync profile of the image is not compatible, or of the image with the JPEG extension is not really a JPEG but a fake. Some editors are returning a file with the extension "JPEG", but looking at the image in Preview we can see it is a PSD or TIFF file. For example Luminar 3 used to do this.


How do you add a black line? If you edit a photo, you change the creation date, the file size, and probably the file format and the color sync profile. Simply exporting the same photo again from Preview with a different color sync profile should suffice. You should not need to draw on the photo and mutilate it.




Jan 23, 2021 10:18 AM in response to John Zuill1

What system and Photos versions are you currently running? Is you're bio at the bottom of your first post correct? Then Photos should be V 6.0 and all of the formats you mentioned are compatible.


Have you installed or run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac?


Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files



Jan 23, 2021 12:26 AM in response to markwmsn

Apparently if the photo being imported is close copy of another image in Photos, it will tell you that it can not import the image because the format is ‘unknown’. This is erroneous. I worked out a fix. The fix is to import the photo after altering it slightly. A black horizontal line across the top is sufficient. Then I had no problem. The format is not the issue. Photos is such an odd program. It’s getting like iTunes of yor. Too big. Toomuch

Jan 23, 2021 12:58 AM in response to John Zuill1

> if the photo being imported is close copy of another image in Photos, it will tell you that it can not import the image because the format is ‘unknown’


Interesting. Have you tested what counts for a "close copy"? Same filename, same date or some same metadata? Altering a photo even so slightly seems drastic for a person that wants to avoid all unnecessary generation loss :-/

Jan 23, 2021 1:51 AM in response to Matti Haveri

Drastic or not, it was a picture of my father who died and who didn't like having his picture taken ( very pre war ) . So I have few pictures of him. I have thousands of photos. So any of the few of him get subsumed in the flood. Photos of him, outside Photos, I come across I want to be sure I have. So I save anything, duplicate or not. I have no idea if I have a duplicate and Photos doesn't tell me. But if I put a line through the top of the frame, by the byzantine logic of Photos, I have created a possibly, ( or not ) new image and so it's format is acceptable. (‽) As I say, itunes went down same way. Over the years it stretched its logic until it was no longer coherent and Apple rightly shot it in the head.

Jan 23, 2021 6:44 AM in response to léonie

I converted the photo to several versions of Jpeg using Preview. I saved in HEIC using Preview. None of the these worked. I got a message that the format used was unknown in each case. What altered this pattern was putting two horizontal lines on the image with Preview. The photo was then accepted in Jpeg or Heic. I really appreciate the help from everyone on this forum. Your attitude is certainly positive. I must say that itunes in the past and now Photos, for me, show a pattern of getting very big and slowly losing functionality. A couple of years before Itunes was discontinued, I had stopped using it. It had erased the addresses for all the files in itunes. I have a folder of music with no library reference. It was unbelievable. I have no idea where much of my music is. I switched to spotify.

What formats are accepted?

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