JoyceD wrote:
I tried this multiple times, but it's still not working. Once it even popped up the window for my password and the form would not allow me to click into it.
If rebooting did not solve it than you have one last user intervention:
Even though SMC controls the touchbar/TouchID, some USB is in play, so this would be NVRAM notice:
USB Device: Apple T2 Bus
USB Device: Touch Bar Display
USB Device: Apple T2 Controller
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
If this is a Intel Mac—(does not apply to the SoC M1 Macs)
If no resolve it typically indicates a hardware issue.
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)