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Level 1

10 points

Chrome remote desktop not working on Mac

I am trying to connect to my office computer using Chrome Remote Desktop. I can connect fine using my iphone, both on 4G and my home wifi. When i try to use my Macbook to connect using wifi it does not work and i get an error saying 'The remote computer is offline'. If i turn off my wifi and hotspot my phone to my macbook and then try connect to the remote desktop it works and i can get in. The issue seems to be my macbook. Could there be some sort of permissions on my mac not allowing a connection to a remote computer? Please assist

Macbook Pro 2016

MacOS High Sierra

Thanks

MacBook Pro 13″, macOS 10.13

Posted on Feb 1, 2021 2:53 AM

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leroydouglas

Level 10

190,464 points

Posted on Feb 1, 2021 5:02 AM

chrisnas wrote:

I am trying to connect to my office computer using Chrome Remote Desktop. I can connect fine using my iphone, both on 4G and my home wifi. When i try to use my Macbook to connect using wifi it does not work and i get an error saying 'The remote computer is offline'. If i turn off my wifi and hotspot my phone to my macbook and then try connect to the remote desktop it works and i can get in. The issue seems to be my macbook. Could there be some sort of permissions on my mac not allowing a connection to a remote computer? Please assist

Macbook Pro 2016

MacOS High Sierra

Thanks

Third party application, reference:

https://support.google.com/chrome/answer/1649523 see: Troubleshooting tips

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Top-ranking reply

leroydouglas

Level 10

190,464 points

Feb 1, 2021 5:02 AM in response to chrisnas

chrisnas wrote:

I am trying to connect to my office computer using Chrome Remote Desktop. I can connect fine using my iphone, both on 4G and my home wifi. When i try to use my Macbook to connect using wifi it does not work and i get an error saying 'The remote computer is offline'. If i turn off my wifi and hotspot my phone to my macbook and then try connect to the remote desktop it works and i can get in. The issue seems to be my macbook. Could there be some sort of permissions on my mac not allowing a connection to a remote computer? Please assist

Macbook Pro 2016

MacOS High Sierra

Thanks

Third party application, reference:

https://support.google.com/chrome/answer/1649523 see: Troubleshooting tips

Chrome remote desktop not working on Mac