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User profile for user: Mlh3250
Mlh3250 Author
User level: Level 1
9 points

Printer option for iPhone and iPad

When I print from my iPhone pro max and iPad, the document prints as if it's an envelope. I fixed the problem on my MacBook pro. But I cannot find a setting on either iPhone or iPad that let's me change from envelope (which it shows) to regular letter size. The option is greyed out.


I've tried resetting my printer (HP OfficeJet Pro 6960) and turning the devices off and on with no result. Interestingly, when I print from my phone or pad, the image briefly shows as a full image, then changes to print an envelope view. Thanks for your help.

Posted on Feb 1, 2021 8:38 AM

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User profile for user: jdo_apple
jdo_apple
User level: Community Specialist

Feb 3, 2021 11:32 AM in response to Mlh3250

Hello and welcome to Apple Support Communities, Mlh3250.


If we understand your post correctly, you’re having trouble printing in the correct format from your iPhone or iPad. We’d like to help.


Try these steps: 


If you can‘t print from your Mac or iOS device


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

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Printer option for iPhone and iPad

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