How to make a complaint to Apple about online purchases

Petevose wrote:

Hi

I wonder if anyone can help me identify how to make a formal complaint. I have made a number of calls today and keep getting told that the issue is passed to a supervisor but they won’t be available until tomorrow. First call was at about 0600 Perth time this morning.

I have been refused to be given any form of contact to start a complaint and even phoning the Sydney number all you get is ‘ no one is available we will get someone to contact you in the next 24 -48 hrs’.

which is weird because if I have an order to place there are significant numbers of staff all currently available.

any help/ advice will be appreciated.

Pete

• You want to file a complaint:

Apple Feedback http://www.apple.com/feedback

• You want to order on line:

https://www.apple.com/

• You want to order over the phone:

Call Customer Support (800) MY–APPLE (800–692–7753)

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )