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PHONE LOCK !!! SOS!!

The scammer fraudulently convinced me to change my Apple ID on my phone, then they changed the password and now I cannot log into my account. They demand a ransom of the password and threaten to block the entire phone. I have a photo of the correspondence (in Russian). HELP!!


[Image Edited by Moderator to Remove Personal Information]

Posted on Feb 8, 2021 8:48 AM

Reply
2 replies

Feb 28, 2021 10:15 AM in response to alisa196

If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



PHONE LOCK !!! SOS!!

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