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Level 1

7 points

The back of my phone is cracked, is replacement covered?

The back of my phone is cracked from dropping it, is this covered for replacement?

iPhone 11 Pro, iOS 14

Posted on Feb 10, 2021 10:04 AM

Top-ranking reply

Level 10

125,965 points

Posted on Feb 10, 2021 10:21 AM

The rear glass can not be repaired and the device must be replaced.

Accidental damage is not covered by the standard warranty.

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