You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Contacts at address book

Today some of my contacts at address books disappeared, address book is connected with iCloud, they disappeared there as well( recent contacts of 1-2 years are at address book, old ones were removed). I restarted phone, it didnt help. Could you please advice how to restore contacts

iPhone 12 Pro, iOS 14

Posted on Feb 19, 2021 2:37 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 19, 2021 5:11 AM

Contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other


If Contacts on iCloud, try this --> Restore contacts, calendars, bookmarks and more using ...


  1. How many Contacts account (email client server) you have?
  2. What is your default Contacts Account?
  3. Which email account you are using to store Contacts?


  • See the GIF below for Contacts and Default Account



  • Learn how to add an email account and make it default (Watch the GIF)
  • This example is for Gmail but the process remains same for all Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

2 replies
Question marked as Top-ranking reply

Feb 19, 2021 5:11 AM in response to Marboyko

Contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other


If Contacts on iCloud, try this --> Restore contacts, calendars, bookmarks and more using ...


  1. How many Contacts account (email client server) you have?
  2. What is your default Contacts Account?
  3. Which email account you are using to store Contacts?


  • See the GIF below for Contacts and Default Account



  • Learn how to add an email account and make it default (Watch the GIF)
  • This example is for Gmail but the process remains same for all Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

Feb 27, 2021 10:32 PM in response to SravanKrA

Hi! I followed your recommendation, contacts appeared at my phone, thank you. But the problem continued to come back, already 3 or 4 times in the morning there are no contacts. I followed the same reco you shared, restored the contacts. But how to eliminate the problem forever and not get the same situation ones per week? Before i have never experienced such type of issue for many years using Apple. Thank you in advance

Contacts at address book

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.