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I just bought my cell phone through ebay and it is a factory unlocked device worldwide, but my line does not recognize me, it says that I must release the device with the previous operator, but I am from Venezuela and I do not know what phone I use before, Apple Can I unlock the telephone equipment?
iPhone XS Max
If this is Activation Lock, it can only be released by the owner of the Apple ID holding that lock, or with sales paperwork and identification that only the original purchaser will likely have.
If this is carrier lock, it can only be released by the previous carrier; the carrier associated with the subsidy.
And the carrier may only be willing to work through the person that held the contract.
If the carrier does unlock carrier lock: How to unlock your iPhone for use with a different carrier - Apple Support
The folks at Apple will not assist with either case; not with a third-party seeking to remove Activation Lock, nor with a third-party seeking to remove Carrier Lock.
As the seller has seemingly disappeared, expect to recycle it.
Don’t like these answers? (Nobody likes getting scammed, either.) We answer these Activation Lock and Carrier Lock questions quite often around here... Poke around for the other discussions. The answers will be consistent.
If this is Activation Lock, it can only be released by the owner of the Apple ID holding that lock, or with sales paperwork and identification that only the original purchaser will likely have.
If this is carrier lock, it can only be released by the previous carrier; the carrier associated with the subsidy.
And the carrier may only be willing to work through the person that held the contract.
If the carrier does unlock carrier lock: How to unlock your iPhone for use with a different carrier - Apple Support
The folks at Apple will not assist with either case; not with a third-party seeking to remove Activation Lock, nor with a third-party seeking to remove Carrier Lock.
As the seller has seemingly disappeared, expect to recycle it.
Don’t like these answers? (Nobody likes getting scammed, either.) We answer these Activation Lock and Carrier Lock questions quite often around here... Poke around for the other discussions. The answers will be consistent.
You seemingly got scammed. Contact eBay and report this. Expect to recycle it.
The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community
I’m mildly surprised eBay even still allows listing iPad and iPhone devices for sale, given the volume of scams.
totovnzla wrote:
ah ok, then I have to contact the person who sold it to me so that he can talk to his phone and release it right? thanks
They'd be the available choice, whether for refund or remediation, yes.
Here is the Apple carrier-unlock procedure:
How to unlock your iPhone for use with a different carrier - Apple Support
More than a few of these cases have also involved (somebody) paying for the remainder of the original carrier contract, if the contract is still active. That'll usually be a prerequisite for removing the carrier lock, if there was a carrier subsidy on the purchase.
but the equipment is not blocked by any telephony, I think it is through a contract for some past telephony and it asks me in the warning to be released, it can only be released with the previous telephone, right? thanks for your reply.
Get a refund from eBay (very doubtful).
You will never be able to use it. Recycle it.
I would not buy anything from eBay even with someone else's money.
ah ok, then I have to contact the person who sold it to me so that he can talk to his phone and release it right? thanks
i need to unlock my iphone
