My niece can receive a email from apple, but if l email her she does not receive it, and carnt receive emails from anybody else.
iPhone 8 Plus
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User profile for user:
DerekM87
User level:
Community Specialist
Hi Lx61opm1,
We see your niece is unable to receive emails.
If she's receiving an email from Apple, it may be going to a separate iCloud account associated with her Apple ID. She can check if she has multiple email accounts set up under Settings > Mail > Accounts.
Additionally, we'd recommend taking a look over the following article:
If the issue persists, let us know if she receives any specific error or message regarding her email.
Cheers!