You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple bill

From my credit card was written off in the amount of 999 tenge

iPhone 11, iOS 14

Posted on Feb 23, 2021 8:01 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 23, 2021 8:15 PM

Hello Askhat,


Carefully read and follow ALL the steps in the support article: 'If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement' Click here --> https://support.apple.com/HT201382


The article explains how you can check your purchase history, cancel subscriptions, and track possible sources of mysterious "iTunes" charges you may see on a card, particularly those from family members if you are an organizer of a Family Sharing group. It also provides a specific link for contacting Apple if you cannot trace the source of charges.


Other possibilities to consider (not all may apply in your situation):

- Purchases can be made in your name if your Apple ID is compromised ( https://support.apple.com/HT204145 ) or somebody else has access to your device.

- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a credit card you alone control, you may have been the victim of card fraud. Contact your financial institution


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund --> https://reportaproblem.apple.com/?s=6


Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


1 reply
Question marked as Top-ranking reply

Feb 23, 2021 8:15 PM in response to Askhat555

Hello Askhat,


Carefully read and follow ALL the steps in the support article: 'If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement' Click here --> https://support.apple.com/HT201382


The article explains how you can check your purchase history, cancel subscriptions, and track possible sources of mysterious "iTunes" charges you may see on a card, particularly those from family members if you are an organizer of a Family Sharing group. It also provides a specific link for contacting Apple if you cannot trace the source of charges.


Other possibilities to consider (not all may apply in your situation):

- Purchases can be made in your name if your Apple ID is compromised ( https://support.apple.com/HT204145 ) or somebody else has access to your device.

- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a credit card you alone control, you may have been the victim of card fraud. Contact your financial institution


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund --> https://reportaproblem.apple.com/?s=6


Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Apple bill

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.