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13 inch MacBook Pro charging issue

Hello,


I sent my laptop to warranty because with the power cord plugged in, charging would go on and off at random time’s constantly. This basically resulted that the machine was draining more than it charged + the annoying charging sound all day.


Anyways, They changed the topcase under warranty so everything seemed okay, until I plugged it again - after ~1 hour the problem came back and it is still going.


I have the latest software and all and its basically unusable unless it’s plugged in all day.

Did the SMC reset a couple of times, no luck. Did play with the battery management, no luck.


I have no idea what to do next to get it fixed....

MacBook Pro 13″, macOS 11.2

Posted on Mar 6, 2021 7:50 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 6, 2021 8:14 AM

Nichita14 wrote:

Hello,

I sent my laptop to warranty because with the power cord plugged in, charging would go on and off at random time’s constantly. This basically resulted that the machine was draining more than it charged + the annoying charging sound all day.

Anyways, They changed the topcase under warranty so everything seemed okay, until I plugged it again - after ~1 hour the problem came back and it is still going.

I have the latest software and all and its basically unusable unless it’s plugged in all day.
Did the SMC reset a couple of times, no luck. Did play with the battery management, no luck.

I have no idea what to do next to get it fixed....

MacBook Pro 13″, macOS 11.2


You do not say what exact MacBook Pro 13' this is....


If your USB-C power adapter isn't charging your Mac notebook

https://support.apple.com/en-us/HT204652


If you recently had work done on this machine—then obviously they did not resolve your issue, there is typically a 90 warranty on work preformed.


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


5 replies
Question marked as Top-ranking reply

Mar 6, 2021 8:14 AM in response to Nichita14

Nichita14 wrote:

Hello,

I sent my laptop to warranty because with the power cord plugged in, charging would go on and off at random time’s constantly. This basically resulted that the machine was draining more than it charged + the annoying charging sound all day.

Anyways, They changed the topcase under warranty so everything seemed okay, until I plugged it again - after ~1 hour the problem came back and it is still going.

I have the latest software and all and its basically unusable unless it’s plugged in all day.
Did the SMC reset a couple of times, no luck. Did play with the battery management, no luck.

I have no idea what to do next to get it fixed....

MacBook Pro 13″, macOS 11.2


You do not say what exact MacBook Pro 13' this is....


If your USB-C power adapter isn't charging your Mac notebook

https://support.apple.com/en-us/HT204652


If you recently had work done on this machine—then obviously they did not resolve your issue, there is typically a 90 warranty on work preformed.


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Mar 6, 2021 8:25 AM in response to Nichita14

Nichita14 wrote:

Its a 13 inch 2020 Macbook pro with 4 ports Intel processor, bought it in December 2020. The power brick and cable was check during warranty and no issue there, tried all my power sockets from home, same result.


Nothing to add here—


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Mar 6, 2021 8:44 AM in response to Nichita14

Nichita14 wrote:

So there is no known issue from Apple? Seems strange ...


I know of no known issue here—


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



13 inch MacBook Pro charging issue

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