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My old phone's screen has stopped working and I need to reset the old phone before I send it to the insurance company. I tried to use icloud on pc but I can not find it on find my iPhone. I only see my replacement phone on findmyiphone. Is there a way to clear the old phone's data?
iPhone X
Hello,
See "If Find My [device] is enabled on your missing device" on this link to erase your data:
If your iPhone, iPad or iPod touch is lost or stolen – Apple Support
Good luck.
Hello,
See "If Find My [device] is enabled on your missing device" on this link to erase your data:
If your iPhone, iPad or iPod touch is lost or stolen – Apple Support
Good luck.
iphone x erase content to factory
