Why does it keep telling me item not eligibile for a refund!

Hello Tanga,

Apple does not have much on its criteria for refusing refunds. Here are two sections from September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html

- "All Transactions are final."

This means that Apple is starting from a point where any refund is an considered an exception, They can simply say no without having to provide a reason.

- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."

'Abuse' may mean if you request refunds too frequently or too many at one time. Remember, Apple has no way of making sure you are no longer using a virtual product you purchased. They don't want people buying things and regularly asking for refunds as way of getting things for free.

Unwritten considerations:

- In the past Apple also had a 90 day limit on refund requests. Some older support articles still refer to a refund period but then direct you to the current Media Services Terms which do not mention a period. On the other hand that doesn't mean there isn't one anymore, just that Apple doesn't say aynthing about it either way now.

- Apple acts as a third party in sales between you and the developer, so it is possible a developer may have some say in refund policies.

If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232