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iPhone heating up and losing battery while on calls.

iPhone becomes really HOT while making or receiving a call. The call quality is terrible when this happens. Also, the battery drains unusually fast as well. The heat subsides only if the iPhone is put on airplane mode or switched off.

iPhone 7

Posted on Mar 14, 2021 3:08 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 14, 2021 4:07 AM

The question is

  • Have you exposed your device to a liquid?
  • Have you left it outside in a car and the temperature went beyond the acceptable limits?
  • What is the Health of the battery? Have you checked recently?
  • What were you doing on your iPhone?
  • Was it connected to counterfeit charging cable?
  • Did your iPhone had a protective cover which does not provide good ventilation?


Lastly, purchase Apple Products, from an Apple Online StoreApple Retail Stores, and many Apple-authorized resellers and wireless service providers.


Secondly, It is not clear here in your post about the ambient temperature in your area where you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behaviour to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.


3 replies
Question marked as Top-ranking reply

Mar 14, 2021 4:07 AM in response to AlexMosesCelesine

The question is

  • Have you exposed your device to a liquid?
  • Have you left it outside in a car and the temperature went beyond the acceptable limits?
  • What is the Health of the battery? Have you checked recently?
  • What were you doing on your iPhone?
  • Was it connected to counterfeit charging cable?
  • Did your iPhone had a protective cover which does not provide good ventilation?


Lastly, purchase Apple Products, from an Apple Online StoreApple Retail Stores, and many Apple-authorized resellers and wireless service providers.


Secondly, It is not clear here in your post about the ambient temperature in your area where you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behaviour to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.


Mar 14, 2021 4:07 AM in response to AlexMosesCelesine

Protect & Prolong life of your iPhone's Battery:

  1. About the battery usage on your iPhone, iPad, and iPod touch ...
  2. Batteries - Maximising Performance - Apple (IN)
  3. iPhone Battery and Performance



Try some of these options too.

  1. Avoid Screen Mirroring
  2. Put on Low Power Mode
  3. Put Auto-Lock on (1 min):- with low power mode it will be 30 Sec
  4. Put Auto Answer Off
  5. Disable Push notifications for apps you do not use often
  6. Keep your iPhone Facedown to prevent notifications to light up the screen
  7. Enable Auto-Brightness:- Settings > General > Accessibility > Display Accommodations > Auto-Brightness [Enable]
  8. Manually lower brightness from Control Center
  9. If you Want to watch continuous Video. Stream it on TV or a Monitor
  10. Don't force close apps; Apps which are not on frontend screen are paused by the system to save energy. Apps require more energy to re-launch. Apps which are open in the background use large memory is a myth and quitting them is counterproductive
  11. Location services to be allowed only while using the app
  12. Set your iPhone to fetch email and calendar data from internet less frequently
  13. Turning off Background App Refresh 
  14. Charge before it drops below 20-30%
  15. Try connecting to trusted Wifi wherever available instead of Cellular
  16. Enable Airplane mode in areas with bad cellular and wifi coverage. Your phone keeps trying for reconnection with the missing/weak network. This uses a lot of energy
  17. Switch off Wifi & Bluetooth while in Roaming or Not in Range
  18. Enable "Wifi Assist" : Settings > Cellular or Settings > Mobile Data > Wi-Fi Assist [Enable]
  19. Periodically Check the Battery Health (Settings > Battery > Battery Health)


Mar 16, 2021 12:13 AM in response to SravanKrA

The iPhone was purchased from an apple outlet.


To answer a few of your questions:


  • Have you exposed your device to a liquid? - Never has been exposed to any liquid
  • Have you left it outside in a car and the temperature went beyond the acceptable limits? - Not at all. The device has been always used only within the prescribed temperature range.
  • What is the Health of the battery? Have you checked recently? - 93% health after 294 charge cycles (at the time of posting the question)
  • What were you doing on your iPhone? - absolutely nothing - an idle phone heats up for no reason, the network however says 'No service' intermittently. Different sim cards in the same device confirmed that the issue was with the device and not the sim card.
  • Was it connected to counterfeit charging cable? - No, I used only what came with the product.
  • Did your iPhone had a protective cover which does not provide good ventilation? - the cover has been the same since the time of purchasing the product and hasn't caused a problem till a few days before this question was posted.


The product was taken to a certified Apple service center where I was advised that there is a certain series of iPhone 7 devices that have been identified with an issue at the manufacturing stage. Hence, the device has been taken in for repair/replacement.

iPhone heating up and losing battery while on calls.

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