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shuman41 Author

Level 1

4 points

Restore iPhone error

I am getting an error when trying to restore my iphone. It is just frozen on the apple logo and my software is fully up to date. Do I have any options?

iPhone X, iOS 13

Posted on Mar 19, 2021 9:51 PM

Top-ranking reply

Axel Foley

Level 10

149,370 points

Posted on Mar 19, 2021 10:09 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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Restore iPhone error

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