Image Capture: error 9937

iOS lets you choose how media is transferred, but Automatic doesn’t seem to make the correct choice for all users.

You should be able to switch to Image Capture on your Mac, import the incompatible files, and then use a conversion tool, like iMazing HEIC Converter (free) for images, which runs on macOS 10.9 and later, and the free VLC, which lets you open and convert HEVC files.

The other possibility is that while you’re capturing images and videos in the compatible, older formats, your phone or tablet is exporting the wrong format. In that case, again go to Settings > Photos and change the transfer setting to Original and try again. For some reason, that fixes the import problem for some people, even though it seems counter-intuitive.

https://www.macworld.com/article/234342/how-to-solve-imagecapturecore-error-9937-when-importing-photos-and-videos-from-your-phone-to-your-m.html