You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hacked Iphone

Hi, My iphone is hacked and I am unable to reset my phone as the phone does not allow me to.

When i press on reset all settings or erase all content and settings the passcode that I enter pops up that it is wrong, but if I choose and other reset option (reset network settings, etc) and I am asked to enter the passcode it accepts and resets those settings except for the general settings.


Please advice how you can reset the phone to factory settings when it doesn't allow from the phone itself.

thanks


iPhone 7 Plus, iOS 14

Posted on Mar 22, 2021 8:48 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2021 8:51 AM

You can put the iPhone in recovery mode and reset via a computer


Follow the same steps as if you forgot the passcode:

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support


Good luck!



1 reply

Hacked Iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.