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iPhone stolen

Hello,

I recently had my iphone stolen and had that be shut down by apple or verizon. I then today got an imessage from an email that was apple.sign.los.id@**** that said "Dear Apple Customer, the system has detected that your lost iPhone is activated with a new SIM card inserted. Please log on to *sent me a link* immediately to check its current number and location. If you cannot obtain the URL, please reply with any content to obtain the URL, helping you to find your lost iPhone. Apple Support"

I feel as though this text was fake, and then I got an email from my bank saying someone tried to get into that 5 times today. I now reset my apple ID password but I want to make sure that this is not going to be a problem and that someone has access to all my things on my old Iphone.




[Edited by Moderator]

Posted on Mar 25, 2021 12:57 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2021 1:08 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com



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2 replies
Question marked as Top-ranking reply

Mar 25, 2021 1:08 PM in response to amanda0333

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com



Mar 25, 2021 1:05 PM in response to amanda0333

It is a fake and a scam. Apple doesn’t do anything about anyone’s lost or stolen personal property. They don’t even know your device is missing as they don’t take reports of lost or stolen devices, and they are not monitoring anyone’s devices. They never know when anyone swaps their SIM nor where their device is. They are not watching people’s devices remotely.


Apple will never contact anyone about their missing private property.

iPhone stolen

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