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Apple ID asking for password to different email

my Apple ID when I try to download something it’s asking for password to different email I have the password but it’s asking for a code from a phone I don’t have anymore I just got a new phone could yous please sort this so I can use it ?



[Edited by Moderator]

Posted on Apr 11, 2021 10:07 AM

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Question marked as Top-ranking reply

Posted on Apr 11, 2021 12:36 PM

We are users like you, not Apple employees, so we don't have access to your data information.


See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   



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Apple ID asking for password to different email

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