Is this about the iPad in your equipment line? if so...
In support of Limnos' response, yes. Normal policy is to replace—not repair—with a freshly refurbished identical model. New battery and new outer casings; Official Apple info about "what is a refurb" is here.
If they have no ready-to-ship models on hand that match your specs, they have to wait for one to arrive from their centralized refurbishment facility.
I sent in an iPad 5 128GB with a bad battery in January. They said 10-14 days, but I dropped it at a UPS store on a Friday morning and Fedex delivered the replacement to my house at noon the following Wednesday. Two of those six days were over a weekend, so they must have had the matching replacement available by the time mine old one arrived. The confirming emails said mine arrived Monday and the replacement shipped out the same day.
Am I satisfied with the refurb I received? Oh heck yes. Not a scratch on it, and the battery runtime is, I swear, better than when it was new in 2017.
We are not Apple. We are your fellow end users. Anything posted here is based on our experiences and totally unofficial, other than links to published Apple policy. We are not the ones to be asking if your need "official."
