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Hello. Maybe you could help me because i dont’t know how to proceed. I downloaded the PINSO App and relized it wasn’t right for me so i immediately deleted it so they didn’t charge me. But money was taken away for my account after severals days. In AppStore i’m reporting a problem but i’m too woried about this situation. Pianso App has been deleted from the phone.
Agnese
[Edited by Moderator]
After you downloaded the app and you went into it, the app asked if you wanted to start a free trial
App store would have popped up and explained that after the free trieal of x days you will be charged x amount.
You said yes, and signed with touch ID, FaceID or your password to accept.
You can request a refund by following the steps in this guide:
Request a refund for apps or content that you bought from Apple - Apple Support
You are not guaranteed a refund tough.
This is an automated process, if you wish to explain your situation in-depth to a person you can:
Contact Apple for support and service - Apple Support
Also, see this:
How long refunds from the App Store or other Apple services take - Apple Support
Good luck!
After you downloaded the app and you went into it, the app asked if you wanted to start a free trial
App store would have popped up and explained that after the free trieal of x days you will be charged x amount.
You said yes, and signed with touch ID, FaceID or your password to accept.
You can request a refund by following the steps in this guide:
Request a refund for apps or content that you bought from Apple - Apple Support
You are not guaranteed a refund tough.
This is an automated process, if you wish to explain your situation in-depth to a person you can:
Contact Apple for support and service - Apple Support
Also, see this:
How long refunds from the App Store or other Apple services take - Apple Support
Good luck!
Charged after deleting an app
