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Payment card information missing

Why would my auto payment for iCloud not go through in April, but was good in March? I didn’t change the account for it to be withdrawn from, but the card was not listed with my Apple ID. Does Apple occasionally require an update to your card?

iPhone 11 Pro Max

Posted on Apr 13, 2021 2:14 PM

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Question marked as Top-ranking reply

Posted on Apr 13, 2021 2:20 PM

That isn't normal.


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  

1 reply
Question marked as Top-ranking reply

Apr 13, 2021 2:20 PM in response to Chuck Hulgan

That isn't normal.


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  

Payment card information missing

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