Face ID
After updating my iPhone X my Face ID refuse to work. Why and how can I fix it?
iPhone X, iOS 14
User profile for user:
chris_g1
User level:
Community Specialist
Hello Odijie,
We understand your Face ID has stopped working since you've updated your iPhone X. We'd like to help!
We see you reviewed the resource If Face ID isn't working on your iPhone or iPad Pro. Were you able to complete each step provided?
Are you experiencing this issue during every use? Indoor and outdoor? Are you receiving any messages when you try to use the Face ID?
Have you tried to delete the current Face ID that is saved on your device and add a new one?
Please provide us as much information as possible.