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Lulubell24 Author

Level 1

4 points

Recovering AppleId

I bought my daughter a new phone because her old one will not turn on. Now she is trying to set up her new phone with iCloud but we cannot receive the verification code become her old phone will not turn on.

Posted on Apr 19, 2021 3:42 PM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Apr 19, 2021 6:12 PM

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication.

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Recovering AppleId

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