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Apple Pencil replacement request

Hi! I recently purchased an Apple pencil, but after a few days, I was unable to connect it to my device. I believe this is a manufacturing defect of some sort as I took the utmost care of it all along. I was hoping you could please help me out, as my device is still under warranty.

Posted on Apr 21, 2021 10:21 AM

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Question marked as Top-ranking reply

Posted on Apr 21, 2021 10:23 AM

Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil replaced with another new Pencil.


OR, failing that,


Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Device Performance and Connectivity support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044



Best of Luck to You!

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2 replies
Question marked as Top-ranking reply

Apr 21, 2021 10:23 AM in response to Quanta_83

Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil replaced with another new Pencil.


OR, failing that,


Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Device Performance and Connectivity support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044



Best of Luck to You!

Apr 21, 2021 10:25 AM in response to Quanta_83

Contributors here cannot help you with an exchange - but Apple can. If you Apple Pencil is defective within it’s one year limited warranty, Apple will generally replace it.


You simply need to visit your local Apple Store with your iPad, Pencil and proof purchase. The technicians will be able to test, assess and if necessary replace the Pencil.

Apple Pencil replacement request

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