You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New credit card

My old credit card was updated by my bank. New card is active. Followed instructions through settings. Entered new card but Apple ID refuses to accept it and just gives the message that my App Store account is disabled. Why is this happening? I am out of the country until November. Can anyone help please?

iPhone 12 Pro Max, iOS 14

Posted on Apr 22, 2021 5:52 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2021 7:48 PM

Hello,


Apple Support is the only one who can fix this for you. Click on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

1 reply
Question marked as Top-ranking reply

Apr 22, 2021 7:48 PM in response to John11reuben

Hello,


Apple Support is the only one who can fix this for you. Click on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

New credit card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.