You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Dear apple I had gotten a new phone I had been trying to login into it but every time I try to login to it it show that I need to but in someone else email and password and I don’t know this persons email or password im very confused plz help me on my journey to use this new phone I gor
Istartmayhem Said:
"I can’t login: Dear apple I had gotten a new phone I had been trying to login into it but every time I try to login to it it show that I need to but in someone else email and password and I don’t know this persons email or password im very confused plz help me on my journey to use this new phone I gor"
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What to do:
I. You Need to Contact the Seller:
Whomever the seller is, they need to log themselves out of this, if not your account.
II. Where was this Purchased?
A. Online?:
If this was purchased online (i.e. eBay) then contact the site, seeing if the seller can be held accountable and if you can get your money back.
B. In-Person?:
If this as purchased in person, then there may be nothing you can do but contact them, asking for your money back.
C. At a Retailer?:
If purchased at a retailer, take it back, asking what your options are for a return.
Or...
D. From Apple?
If purchased from Apple, then contact Apple Supply.
Contacting Apple Support:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Istartmayhem Said:
"I can’t login: Dear apple I had gotten a new phone I had been trying to login into it but every time I try to login to it it show that I need to but in someone else email and password and I don’t know this persons email or password im very confused plz help me on my journey to use this new phone I gor"
-------
What to do:
I. You Need to Contact the Seller:
Whomever the seller is, they need to log themselves out of this, if not your account.
II. Where was this Purchased?
A. Online?:
If this was purchased online (i.e. eBay) then contact the site, seeing if the seller can be held accountable and if you can get your money back.
B. In-Person?:
If this as purchased in person, then there may be nothing you can do but contact them, asking for your money back.
C. At a Retailer?:
If purchased at a retailer, take it back, asking what your options are for a return.
Or...
D. From Apple?
If purchased from Apple, then contact Apple Supply.
Contacting Apple Support:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
I can’t login
