how to get pass activation lock
I reset my sons ipad and can't seem to get past the activation lock page, even though am putting in the apple id and password.
iPad Air Wi-Fi
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An activation lock can only be removed using information for the account that applied the lock. You may have set it up using a different Apple ID or if there was a previous owner it could even be a legacy issue of that.
Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
If you are the original owner and have forgotten the log-in information, try to recover it:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
Otherwise:
- Apple can completely erase a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Alternatively Apple Stores used to provide this service but I do not know if they still do.
