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I have an obsolete email address linked to my Apple ID. My iPhone keeps asking me to enter the password for this email account but I can’t because the email account was deleted from the server by the provider years ago and no longer exists. The email address isn’t in my email accounts so how do I find it in order to delete it?
iPhone X, iOS 14
You are welcome. Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.
You are welcome. Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.
Do you remember what the email address is?
See if you can recover the ID/password. Use every email address you can think of.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary.
Thanks for your suggestions. We’ve tried all these and the old email address that was deleted from the server isn’t showing in my Apple ID anywhere. I can’t do a password reset neither.
Grateful to you for your help.
Thank you so much for your all your suggestions. It appears that it’s linked into my iTunes, according to my iPhone. So a I’ve deleted the music from the app, deleted the app from my iPhone, backed up to iCloud, then put the app back on and the message is still coming on. If I enter the password for the obsolete email address it doesn’t recognise it as the email account no longer exists due to my landline telephone network deleting it from their main server without my consent/knowledge. I’ve been trying to solve this issue since 2017 and think I’m going to finally admit defeat! Thanks for trying to help it’s much appreciated.
Yes. In the end I’ve deleted every app, backed up to iCloud and the message still comes on, but now it’s saying it’s linked to iMessage, where as previously it was linked to iTunes. If I inactivate iMessage the message doesn’t appear.
You are welcome. If you repeat what you did, but don't download the app, do you still get a request for the old ID?
Have you checked Settings/Messages/Send & Receive to see if the address is there?
Obsolete email linked to iphone
