You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Johnn58 Author

Level 1

4 points

I’m trying to turn on my app tracking option in my iPhone but it’s gray which means it’s not letting me does anyone know how to fix this problem?

iPhone 8 Plus, iOS 14

Posted on May 2, 2021 2:44 PM

Top-ranking reply

Axel Foley

Level 10

150,108 points

Posted on May 2, 2021 3:39 PM

In some circumstances, the "Allow Apps to Request to Track" setting is disabled, including:

For users with child accounts or under age 18 by birth year, signed in with their Apple ID
If your Apple ID is managed by an educational institution or uses a configuration profile that limits tracking
If your Apple ID was created in the last 3 days

Some users who fall outside of these cases are still seeing the option grayed out. Signing out and back in iCloud may resolve the issue.

Axel F.

View in context

I’m trying to turn on my app tracking option in my iPhone but it’s gray which means it’s not letting me does anyone know how to fix this problem?

Similar questions