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Level 1

4 points

I’m trying to turn on my app tracking option in my iPhone but it’s gray which means it’s not letting me does anyone know how to fix this problem?

iPhone 8 Plus, iOS 14

Posted on May 2, 2021 2:44 PM

Top-ranking reply

Level 10

149,568 points

Posted on May 2, 2021 3:39 PM

In some circumstances, the "Allow Apps to Request to Track" setting is disabled, including:

For users with child accounts or under age 18 by birth year, signed in with their Apple ID
If your Apple ID is managed by an educational institution or uses a configuration profile that limits tracking
If your Apple ID was created in the last 3 days

Some users who fall outside of these cases are still seeing the option grayed out. Signing out and back in iCloud may resolve the issue.

Axel F.

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