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📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
Trying to update the iOS on an iPad air2 via computer; but finder can't help -- when the iPad is connected I get the message "could not communicate with a helper application"
the goal is to go from iOS 13.5 to 14.5
iPad Air 2 Wi-Fi
Hi charliekane!
It sounds like you're seeing an error message when trying to update your iPad using your Mac, and we're happy to help. Let's try creating a new user account on the Mac, then test to see if you're able to get your iPad recognized:
Set up users, guests, and groups on Mac
You can also try the steps here:
If your computer doesn't recognize your iPhone, iPad, or iPod
Cheers!
Hi charliekane!
It sounds like you're seeing an error message when trying to update your iPad using your Mac, and we're happy to help. Let's try creating a new user account on the Mac, then test to see if you're able to get your iPad recognized:
Set up users, guests, and groups on Mac
You can also try the steps here:
If your computer doesn't recognize your iPhone, iPad, or iPod
Cheers!
Thank you ... it did work fine (download and install of 14.5.1.) using an alternate account on the mac.
count communicate with a helper application
