You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad 6 randomly restarts when on high battery

Hello everyone. So I basically have an issue with my iPad 6th gen. Pretty much it restarts out of no where all the time even while writing this post. And the weirdest part is that it restarts with a different battery. For example it restarts when on 50%, when it finishes restarting, it’s on 23, and a minute later or so it jumps to 50 or less. Please help.

iPad (6th gen) WiFi

Posted on May 11, 2021 1:07 AM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2021 1:18 AM

As described your battery or iPad hardware may have a fault. Assuming that the iPad remains functional, you would be well advised to directly contact Apple Support - and request a remote test of your iPad and battery. The result of the test may better inform your next steps.


You will find the Contact Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


As a further alternative, you might visit the Genius Bar at your local Apple Store - where the technicians will be able to test and assess you iPad.

1 reply
Question marked as Top-ranking reply

May 11, 2021 1:18 AM in response to NoiceGamer

As described your battery or iPad hardware may have a fault. Assuming that the iPad remains functional, you would be well advised to directly contact Apple Support - and request a remote test of your iPad and battery. The result of the test may better inform your next steps.


You will find the Contact Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


As a further alternative, you might visit the Genius Bar at your local Apple Store - where the technicians will be able to test and assess you iPad.

iPad 6 randomly restarts when on high battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.