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User profile for user: RWSlater
RWSlater Author
User level: Level 1
9 points

iTunes won't recognize my iPhone 8

My issue is that I can not sync my iPhone 8 with iTunes (music) using my desktop.


I will try to give you all the information

My iMac desktop is a late 2012 27" running macOS Catalina

The iTunes (or Music it is now called) is version 1.0.6.10 and according to my auto update checking is the latest version

My iPhone 8 is running software version 14.4

When I connect this iPhone to my computer Music does not find the phone.

The only music that is on this iPhone 8 is music I have purchased from the apple store.


I also have an iPhone 7 running version 14.4.2 and I can connect this phone to my iMac and music finds this phone just fine and I can do a sync of the music.


Can anyone take a stab at why I can not sync this iPhone 8 to my Music app in my desktop?


Thank you


iMac 27″, macOS 10.15

Posted on May 16, 2021 8:18 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,024 points

Posted on May 16, 2021 9:11 AM

Connect iPhone to Mac


Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,024 points

May 16, 2021 9:11 AM in response to RWSlater

Connect iPhone to Mac


Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

Reply
User profile for user: RWSlater
RWSlater Author
User level: Level 1
9 points

May 16, 2021 2:54 PM in response to SravanKrA

Use your USB lightening cable >. It's a brand new authentic apple cable


If unable to connect --> I have gone through all those steps previously and get a OxE800009A failure code when I hit "trust this device


For your Mac --> Same as above


Use genuine cable --> It is a brand new genuine cable


See how to --> I'm familiar with syncing my phone, my iPhone 7 sync's just fine



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iTunes won't recognize my iPhone 8

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