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Level 1

4 points

iPhone touch screen unresponsive

How can I shut the phone off without the touch screen?

iPhone 11 Pro

Posted on May 16, 2021 5:24 PM

Top-ranking reply

Level 10

149,604 points

Posted on May 16, 2021 5:44 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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