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This computer has been with me for nearly 8 years and it works great but its facing a trackpad and keyboard issue since 2 years. I am on the latest version of macOS too but it gets freezed everyday and the solution is get is just to do some mac heat up. I always hook up a keyboard and mouse just to work on it! It is really frustrating!
MacBook Air 13″, macOS 11.3
Hey there, RockRider007!
Thanks for reaching out in Apple Support Communities! We understand you're having trouble with your MacBook freezing, and also having trouble with the trackpad and keyboard. We'll be happy to get you pointed in the right direction!
To help troubleshoot freezing and trackpad/keyboard issues, we recommend using the steps found in the resource below:
If your pointer is jumpy when you use a trackpad, Magic Trackpad, or Magic Mouse - Apple Support
If the pointer doesn’t move when using the trackpad with Mac - Apple Support
If your Mac doesn’t respond to key presses - Apple Support
If an app freezes or quits unexpectedly on Mac - Apple Support
Your Mac might be considered vintage since it's 8 years old. In order to obtain service, we recommend using the following support article:
Obtaining service for your Apple product after an expired warranty - Apple Support
All the best.
Hey there, RockRider007!
Thanks for reaching out in Apple Support Communities! We understand you're having trouble with your MacBook freezing, and also having trouble with the trackpad and keyboard. We'll be happy to get you pointed in the right direction!
To help troubleshoot freezing and trackpad/keyboard issues, we recommend using the steps found in the resource below:
If your pointer is jumpy when you use a trackpad, Magic Trackpad, or Magic Mouse - Apple Support
If the pointer doesn’t move when using the trackpad with Mac - Apple Support
If your Mac doesn’t respond to key presses - Apple Support
If an app freezes or quits unexpectedly on Mac - Apple Support
Your Mac might be considered vintage since it's 8 years old. In order to obtain service, we recommend using the following support article:
Obtaining service for your Apple product after an expired warranty - Apple Support
All the best.
macbook air 2013 keyboard and trackpad frozen
