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touch screen is not working, so I cannot enter password to unlock phone

I have iphone 6S. Touch screen is not working. I cannot enter password to go to settings. I cannot swipe to power it off.

iPhone 6s

Posted on Jun 2, 2021 1:27 PM

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Posted on Jun 2, 2021 1:38 PM

Get that screen working first.

If the screen isn’t working on your iPhone or iPad - Apple Support

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Jun 2, 2021 1:38 PM in response to ramorado

Were you able to determine if the screen is bad or the phone has just frozen?

Try hard reset:

Press volume up (+)

press volume down (-)

Hold power button until you see the Apple logo on the screen

Check if the touch is back.


If not, you better take it to an Apple Store or Authorized for a proper check and repair.

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touch screen is not working, so I cannot enter password to unlock phone

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