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Apps update on the App Store

why app store doesn't allow updates and doesn't allow my Apple ID verification and keeps on saying 'an unknown error occured'?

iPhone 7, iOS 14

Posted on Jun 6, 2021 7:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2021 7:28 PM

See the Apple Support article(s) below. 


Apps won’t downloaded


App Store, iTunes Store, or other Apple services - If you can't connect      


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.     

1 reply
Question marked as Top-ranking reply

Jun 6, 2021 7:28 PM in response to jayjay255

See the Apple Support article(s) below. 


Apps won’t downloaded


App Store, iTunes Store, or other Apple services - If you can't connect      


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.     

Apps update on the App Store

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