Keynote 11.1 crashing

Had the same error - trying to get to the bottom of it. All these errors seem to have happened in the last two days. Anyone else had a crash in Adobe Indesign that reset their Mac AND/OR has anyone used the collaboration facility in Keynote?

When I try launching Keynote on Big Sur 11.2.3, the menubar switches to Keynote for about 2-3 seconds and then back to whatever I had open before.

I get this in the exception notification:

Process: Keynote [36791]

Path: /Applications/Keynote.app/Contents/MacOS/Keynote

Identifier: com.apple.iWork.Keynote

Version: 11.1 (7031.0.102)

Build Info: Keynote-7031000102000000~2 (1A104)

App Item ID: 409183694

App External ID: 842170568

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Keynote [36791]

User ID: 501

Date/Time: 2021-06-14 21:17:52.772 -0800

OS Version: macOS 11.2.3 (20D91)

Report Version: 12

Anonymous UUID: 197E25DF-9587-DB76-93FB-CFC8796B9A78

Sleep/Wake UUID: 5B66146A-A77D-4E2B-80D5-7A1242A8A79B

Time Awake Since Boot: 570000 seconds

Time Since Wake: 110000 seconds

System Integrity Protection: enabled

Crashed Thread: 22 Dispatch queue: TSAFontResourceRequest.Network

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4

Termination Reason: Namespace SIGNAL, Code 0x4

Terminating Process: exc handler [36791]

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff205ae6af __exceptionPreprocess + 242

1 libobjc.A.dylib 0x00007fff202e63c9 objc_exception_throw + 48

2 CoreFoundation 0x00007fff20662a9a -[__NSCFString characterAtIndex:].cold.1 + 0

3 CoreFoundation 0x00007fff20662d08 -[__NSCFBoolean compare:].cold.1 + 0

4 CoreFoundation 0x00007fff2050ced4 -[__NSCFNumber compare:] + 482

5 CoreFoundation 0x00007fff2050cce1 -[__NSCFNumber isEqualToNumber:] + 22

6 CoreText 0x00007fff21bb4f43 +[FontAssetDownloadManager filterIncompatibleAsset:] + 1071

7 CoreText 0x00007fff21bb536f +[FontAssetDownloadManager availableMobileAssetsWithOptions:error:] + 909

8 CoreText 0x00007fff21bb581d +[FontAssetDownloadManager availableMobileAssetsWithOptions:manager:error:] + 62

9 CoreText 0x00007fff21bb73c3 +[FontAssetDownloadManager availableFontAttributesArrayMatchingRequests:options:] + 286

10 CoreText 0x00007fff21bb7b69 _ZL41CopyDownloadableFontAttributesForRequestsPK9__CFArraym + 24

11 CoreText 0x00007fff21bb7bf3 _ZN17TDescriptorSource37CopyDownloadableDescriptorsForRequestEPK14__CFDictionarym + 91

12 CoreText 0x00007fff21b2ff43 _ZNK17TDescriptorSource25CopyDescriptorsForRequestEPK14__CFDictionaryPK7__CFSetPF18CFComparisonResultPKvS8_PvEmP6TCFRefIPK9__CFArrayE + 1105

13 CoreText 0x00007fff21ab8ff0 _ZNK11TDescriptor25CreateMatchingDescriptorsEPK7__CFSetm + 168

14 CoreText 0x00007fff21ac0902 CTFontDescriptorCreateMatchingFontDescriptors + 38

15 TSApplication 0x00000001099a1781 TSAFontDescriptorCreateMatchingFontDescriptorsForAttributes + 30

16 TSApplication 0x00000001099a0b81 TSAAudioRecordingFilenameWithPrefix + 319763

17 TSApplication 0x00000001099a2dba TSAFontDescriptorCreateMatchingFontDescriptorsForAttributes + 5719

18 libdispatch.dylib 0x00007fff202905dd _dispatch_call_block_and_release + 12

19 libdispatch.dylib 0x00007fff202917c7 _dispatch_client_callout + 8

20 libdispatch.dylib 0x00007fff202975fe _dispatch_lane_serial_drain + 606

21 libdispatch.dylib 0x00007fff202980cb _dispatch_lane_invoke + 375

22 libdispatch.dylib 0x00007fff202a1c5d _dispatch_workloop_worker_thread + 819

23 libsystem_pthread.dylib 0x00007fff20439499 _pthread_wqthread + 314

24 libsystem_pthread.dylib 0x00007fff20438467 start_wqthread + 15

Thread 0:: Dispatch queue: com.apple.main-thread

...

I have the complete dump available to anyone who is interested in figuring it out.

Here's the hardware info:

Model: MacBookAir6,2, BootROM 430.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 1.3 GHz, 8 GB, SMC 2.13f15

Graphics: kHW_IntelHD5000Item, Intel HD Graphics 5000, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1675.1)

Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports

Network Service: USB Gigabit Ethernet, Ethernet, en5

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: FA GoFlex Desk

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

I had the same problem, which was driving me crazy (I was supposed to give a seminar today). Uninstalled keynote, reinstalled, it did nothing, until I realised there was a minor system update (11.4 - I hadn't even seen it) which fixed my problem.

Sorted it by updating the operating system to latest version. I thought I had done this last night but perhaps there was an update since then, today 🤷‍♂️. Anyway, hope this helps.

I have the same issue both with Pages:

and with Numbers:

and even with keynote:

All 3 appear to fail either in TSAFontResourceRequest.Network or in com.apple.CoreText.fontdescriptorMatching .

I have the exact same issue since upgrading Keynote to 11.1 yesterday (Big Sur, 2019 intel MBP). Pages also crashes on startup. Apple, is there any official advice on this yet?

same here...

MacBook Pro 13' 2017

Have InDesign installed, but haven't opened it recently. Haven't used the collab facility in Keynote. And yes—Apple productivity software went down 2 days ago!

I had the same problem (crashing with Pages and Keynote giving the "tsafontresourcerequest.network" error in the report). Updating to Big Sur 11.4 resolves the issue.

I have this same situation. I NEED to use Keynote for my teaching. ANY FIXES???

Help please.

same here, thanks for the reply, just realized 11.4 was out, overall its fixed every thing! :) Thanks alot