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Brand new iPad Pro. Occasionally the screen go blank, flash a fuscia colored screen and then restart showing the apple logo and then the home page. This happens while using different apps or even while surfing google. There does not appear to be pattern. Please HELP im so frustrated i saved so much to get this "amazing" version of ipads.
regards.
iPad Pro 11-inch Wi-Fi
Two basic troubleshooting steps to try.
Try a "forced" restart of your iPad, using these instructions:
If the issue persists, Something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, since your iPad is brand new, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector
After checking it out, they'll give you all the available options.
Regards
Giulio
Two basic troubleshooting steps to try.
Try a "forced" restart of your iPad, using these instructions:
If the issue persists, Something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, since your iPad is brand new, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector
After checking it out, they'll give you all the available options.
Regards
Giulio
You would be well advised to ensure that you have an existing iCloud or iTunes backup of your data - and then restore your iPad to Factory Settings. This procedure will completely reinstall the most recent version of iPadOS:
Restore your iPhone, iPad or iPod to factory settings – Apple Support
After you complete the process, you will have opportunity to restore your data from your backup. Initially, as a diagnostic tool, you would be wise to avoid doing so until demonstrating that your iPad is stable and running normally. When you are satisfied of normal behaviour, you can then restore your backup:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
If restoration to Factory Settings does not resolve the problem, you likely have a fault that requires investigation and possible repair. If so, a visit to the Genius Bar at your local Apple Store may be worthwhile - as the technicians will be able to test and assess your iPad prior to exploring your potential options.
MY NEW IPAD PRO 2020 KEEPS CRASHING
