You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Deleting apps from phone and Cloud

How do I delete an app from my iPhone and from the Cloud? I didn’t set the app Duo mobile up correctly so I must start over. I deleted it from my phone, but when I go to the App Store, it shows it is on the Cloud. How can I delete it from the Cloud so that I can install it again?

iPhone XR, iOS 14

Posted on Jun 11, 2021 1:35 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2021 1:46 PM

1606k0705 wrote:

How can I delete it from the Cloud so that I can install it again?

You cannot do that. Instead, here’s how to achieve what you’re trying to do.

  • Redownload the app from the cloud.
  • Go to Settings > General > iPhone Storage > Duo Mobile > …
  • Read and perform the appropriate deletion there. The objective is to remove all the app’s data.
3 replies
Question marked as Top-ranking reply

Jun 11, 2021 1:46 PM in response to 1606k0705

1606k0705 wrote:

How can I delete it from the Cloud so that I can install it again?

You cannot do that. Instead, here’s how to achieve what you’re trying to do.

  • Redownload the app from the cloud.
  • Go to Settings > General > iPhone Storage > Duo Mobile > …
  • Read and perform the appropriate deletion there. The objective is to remove all the app’s data.

Deleting apps from phone and Cloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.