You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Voicemail

How can I get my voicemail to show up on my phone without having to call mailbox ?

iPhone 12 mini, iOS 14

Posted on Jun 12, 2021 4:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2021 7:32 AM

As Lyssa says, contact your carrier.


Here are a couple of troubleshooting steps you can do yourself:

  • Make sure you have Cellular Data turned on. Visual Voicemail cannot use Wi-Fi, because your carrier doesn’t have access to your Wi-Fi connection
  • Try restarting your phone→Restart your iPhone - Apple Support


Beyond that contacting your carrier and asking them to reprovision your visual voicemail is the next step. Visual Voicemail is a way to transfer the contents of your carrier’s voicemail server to your phone. But the actual voicemail itself is recorded, stored, and managed on the carrier’s voicemail server, not on your iPhone. The VVM function on the phone is an interface to control that backend service.

2 replies
Question marked as Top-ranking reply

Jun 12, 2021 7:32 AM in response to nousername79

As Lyssa says, contact your carrier.


Here are a couple of troubleshooting steps you can do yourself:

  • Make sure you have Cellular Data turned on. Visual Voicemail cannot use Wi-Fi, because your carrier doesn’t have access to your Wi-Fi connection
  • Try restarting your phone→Restart your iPhone - Apple Support


Beyond that contacting your carrier and asking them to reprovision your visual voicemail is the next step. Visual Voicemail is a way to transfer the contents of your carrier’s voicemail server to your phone. But the actual voicemail itself is recorded, stored, and managed on the carrier’s voicemail server, not on your iPhone. The VVM function on the phone is an interface to control that backend service.

Voicemail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.