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AOL recent problem - iPhone and Webmail work but not MacBook Mail - had to delete and reinstall AOL account on iPhone and tried in Mac MAIl but this has not worked - still does not recognize correct user name and password - any solutions?
MacBook Pro with Touch Bar
GWGUY wrote:
AOL recent problem - iPhone and Webmail work but not MacBook Mail - had to delete and reinstall AOL account on iPhone and tried in Mac MAIl but this has not worked - still does not recognize correct user name and password - any solutions?
Contact AOL or look at their support site.
I've previously tried doing both - there really is no "support" from AOL as it is a free email service - and there is no technical solution on the AOL website - the only thing I could find suggested using Connectivity Doctor but you have to have been able to add the Account to Mail to use that tool - and I deleted the AOL account in Mail as recommended by APPLE and have not been able to add it back because when I use the correct user name and password, it gives the error message "unable to verify account name or password" - unlike the iPhone where I deleted the AOL account and re-added it and it works fine -
GWGUY wrote:
I've previously tried doing both - there really is no "support" from AOL as it is a free email service - and there is no technical solution on the AOL website - the only thing I could find suggested using Connectivity Doctor but you have to have been able to add the Account to Mail to use that tool - and I deleted the AOL account in Mail as recommended by APPLE and have not been able to add it back because when I use the correct user name and password, it gives the error message "unable to verify account name or password" - unlike the iPhone where I deleted the AOL account and re-added it and it works fine -
Are you using an app specific password? Believe that is now required by AOL. These link states they have 24/7 live support https://help.aol.com/contact
AOL Login Error - Unable To Verify / Password Incorrect
AOL thinks the Mac Mail app is not secure if it’s from macOS 10.13 or older, and they won’t let Mail connect to their servers– unless you create a special, “app-specific password” and use that– and not your “real” AOL password– in the Mail app..
Even though you know the password for your AOL account– one way to be sure: go to aol.com in a browser and sign in there to prove that you know it– Mail on a Mac will not work with that password if your Mac is on 10.13 or earlier.
The solution: a custom, special “app password,” generated by AOL, just for the Mail program.
Creating an app-specific password is easy, and AOL provides directions. After you create the app-specific password, write it down for safekeeping. Better yet, copy it so you can paste it without making a typo.
AOL email account recent problem -
