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cocainemodel Author

Level 1

5 points

Remote Management

Hi there, my iPhone factory remanufactured replacement from Apple seems to be stuck on a remote management prompt when trying to reset it. I got the phone from Apple as a replacement for damaged during repair and it's basically a new phone. When resetting the phone I am unable to proceed as there is a prompt for a remote management login required for a bank I have not heard of. Usually it would be for an employee phone but I am not an employee nor am I using an employee phone. I think it may be an issue linked to either my wifi I try to reset the phone on or my Apple ID which I have used to login.

iPhone XS

Posted on Jun 27, 2021 9:08 AM

Top-ranking reply

Lawrence Finch

Level 10

210,728 points

Posted on Jun 27, 2021 9:10 AM

Contact Apple using the Get Support link at the top of this page. If you truly got it from Apple that should not happen, and you certainly cannot use that phone as it is owned by the bank.

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Remote Management

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